Frequently Asked Questions (FAQ)
Providing Transparency and Local Accountability for Australian Operators.
1. Where is Australian Inflatables located?
Our Australian head office and Victorian distribution hub are located at 1/4 Pine Crescent, Boronia, VIC 3155. While we ship nationwide and internationally, our roots are firmly planted in Melbourne, providing local support to the Australian hire industry.
2. Do you ship internationally?
Yes. While we are a leading Australian supplier, we facilitate worldwide shipping. Please with your specific delivery address, and one of our logistics specialists will provide a comprehensive international freight quote.
3. What warranty protection is provided?
Our standard commercial warranty covers 2 years of “Stitch-to-Stitch” protection on the inflatable structure. Our high-output blowers include a 12-month manufacturer’s warranty.
- Pro Tip: We also offer a that provides up to 4 years of total coverage and additional business benefits.
4. What payment methods do you accept?
To maintain the highest security and keep our prices competitive, we currently accept Direct Bank Transfers (EFT) only. All transactions are processed in Australian Dollars (AUD) into our verified Australian business bank account. Credit card payments are temporarily suspended to avoid high merchant surcharges for our customers.
5. What are the expected lead times for new orders?
For custom-manufactured units, our standard production window is 3-4 weeks, followed by a 2-3 week shipping window. Generally, you should allow for a total turnaround time of 8-10 weeks from the date of deposit to delivery at your door. In-stock items at our Boronia warehouse can be dispatched within 2-3 business days.
6. Why do you offer a “Slow Turnaround” pricing option?
Many Australian operators compare our prices to generic Chinese imports. To help our clients remain competitive without sacrificing quality, we offer a “Slow Turnaround” option. By consolidating freight and optimizing production schedules for those who can wait longer, we can provide Australian Standard (AS 3533.4.1) certified products at a price point that rivals overseas suppliers, while still providing full local warranty and support.
7. Are your inflatables compliant with Australian Standards?
Absolutely. Every and inflatable game we manufacture is designed to meet or exceed AS 3533.4.1 safety requirements. We provide the necessary documentation to assist you with insurance and council approvals.
8. Where are the products dispatched from?
To offer the best value, most of our custom-built products are shipped directly from our specialized overseas manufacturing facility. However, all “In-Stock” items and accessories are dispatched directly from our Boronia, VIC office.
9. Can I get a refund if I change my mind?
As we deal in heavy-duty commercial equipment, we do not offer refunds for change of mind. However, we have a clear policy for major or minor faults in accordance with Australian Consumer Law. Please review our full for more details.
10. Can I customize the design or add my own branding?
Absolutely. We specialize in customized redesigns and unique branding services. As an Australian-owned factory, we can modify dimensions, change color schemes, and incorporate your company logo into almost any design. This allows you to offer exclusive, futuristic jumping castles that set your hire business apart from the competition. Simply provide your high-resolution logo, and our engineering team will integrate it into the manufacturing process.
