About Our Returns Policies
1. Returns & Refunds on Extended Warranty If your product is covered by our Extended Warranty, you are eligible for a full refund of the product and original shipping fee.
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The Process: We offer a “No Questions Asked” return for eligible extended warranty claims.
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How to Return: Simply return the product to our office in Boronia.
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Refund Timing: Once received and inspected, your refund will be processed back to your original payment method within 14-21 days.
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Note: The extended warranty fee itself is non-refundable. Click here to read the full Extended Warranty terms.
2. Returns on Standard Warranty (Consumer Guarantees) At Australian Inflatables, we supply high-quality commercial equipment. Our policies strictly follow the Australian Consumer Law (ACL).
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No Change of Mind: In accordance with Australian Fair Trading, we do not offer refunds or exchanges for change of mind once an order has been processed or shipped (e.g. deciding you no longer want the product or finding it cheaper elsewhere).
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Major Failures: If a product is unsafe, significantly different from the description, or cannot be used for its purpose, you are entitled to a replacement or a full refund.
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Minor Failures: For small issues, we provide a free repair. If we cannot fix it, you may choose a replacement or refund.
3. Cancellation Fees (Pre-Shipping) If you wish to cancel an order before it has been dispatched, the following restocking and admin fees apply:
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Within 14 days of order: 25% cancellation fee + $30 handling fee.
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After 14 days (but before shipping): 30% cancellation fee + $30 handling fee.
4. Shipping & Transit Damage All items are fully insured during transit. Please inspect all goods thoroughly before signing delivery documents.
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Damaged on Arrival: If you find damage, please notify the courier and us immediately before signing off. This allows us to lodge an insurance claim on your behalf to resolve the issue quickly.
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Bulky Items: For major faults on bulky items (e.g. commercial water slides), Australian Inflatables will cover the cost of return transportation or collection.
5. How to Lodge a Claim To report a fault or damage, contact our Boronia office at 03-9961-0684.
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Inspection: All returns and refunds are approved after our team inspects the goods.
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Condition: Returned items must be unused, in original packaging, and free from foreign objects or damage.
